Privacy Policy

Thank you for using Hörgen Radio. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our mobile application and related services.

Information We Collect

We collect the following types of information:

• Personal Information: Provided directly by you when signing up, logging in, or updating your profile. This may include your name, email address, and profile preferences.
• Usage Data: Information about how you use the app (e.g., stations played, search queries, favorites, listening history) to enhance your experience and recommend content.
• Device Information: Technical details such as device model, operating system, and app version for debugging and support.
• Authentication and Payment Data: When using features like subscriptions or account linking (e.g., Firebase Auth, Stripe), we may access authentication tokens or limited billing metadata. Sensitive information like credit card numbers is handled securely by trusted third-party providers (e.g., Stripe) and is never stored directly by us.

How We Use Your Information

We use the collected information to:

• Provide and maintain the core functionality of Hörgen Radio
• Personalize your experience and improve recommendations
• Communicate important updates, promotions, or technical notices
• Monitor and improve the performance, security, and reliability of our services
• Comply with legal obligations and prevent misuse or fraud

Data Protection

We use modern, industry-standard security practices—including encrypted connections (HTTPS), secure Firebase infrastructure, and access controls—to protect your data. Despite our efforts, no online system can be guaranteed 100% secure.

Children’s Privacy & Chat Moderation

Hörgen Radio is not intended for children under the age of 13. We do not knowingly collect or store personal information from users under this age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately at contact@hoergen.com, and we will take steps to remove such information.

Our mobile app includes a chat feature designed to enhance user interaction. To maintain a safe and respectful environment, we use the Perspective API (a Google-provided tool) to automatically evaluate messages for potentially harmful, toxic, or inappropriate content. This moderation system may process message content in real time but does not store or associate this data with any personally identifiable information.

Users under 18 should review this policy with a parent or guardian before using the app. By using our services, you confirm that you are at least 13 years old, or that you are doing so with proper parental consent.

Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent or deactivate your account at any time
• Contact us with concerns or inquiries related to your data

To exercise these rights, contact us directly at contact@hoergen.com

Third-Party Services

Hörgen Radio relies on services such as Firebase (for authentication, Firestore, analytics) and Stripe (for payments). These providers have their own privacy practices, and we recommend reviewing their policies to understand how they handle your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you can reach us at:

Email: contact@hoergen.com

Contact Form: Available in the app under Settings > Help & Support.

We aim to respond to all inquiries within 48 hours.